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Privacy Policy

Last updated: March 2026

Desqit ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website (desqit.com) or use our services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Desqit provides AI-powered customer communication systems for UK service businesses. For any questions about this policy or your data, contact us at:

Email: contact@desqit.com
Website: desqit.com

What Data We Collect

We may collect the following types of personal data:

  • Contact information: Your name, email address, phone number, and business name when you contact us, book a call, or submit an enquiry.
  • Scorecard responses: When you complete the Enquiry Scorecard and submit your details, your name, business name, email address, phone number, score, rating, estimated lost bookings, and estimated revenue lost are collected and transmitted to Desqit via EmailJS. This data is used to follow up with you about our services.
  • Website usage data: Information about how you use our website, including pages visited, time spent, and navigation patterns. This is collected through cookies and similar technologies.
  • Technical data: IP address, browser type and version, device type, operating system, and other technical information collected automatically when you visit our website.

How We Use Your Data

We use your personal data for the following purposes:

  • To respond to your enquiries and provide information about our services
  • To schedule and conduct consultation calls
  • To deliver our services if you become a client
  • To send you relevant information about our services (only with your consent)
  • To improve our website and services
  • To comply with legal obligations

Legal Basis for Processing

We process your personal data on the following legal bases:

  • Consent: Where you have given us clear consent to process your personal data for a specific purpose.
  • Contract: Where processing is necessary for a contract we have with you or to take steps at your request before entering into a contract.
  • Legitimate interests: Where processing is necessary for our legitimate interests (such as improving our services) and your interests and fundamental rights do not override those interests.
  • Legal obligation: Where processing is necessary to comply with a legal obligation.

Cookies

Our website uses cookies to improve your experience. Cookies are small text files stored on your device that help us understand how you use our website.

We use the following types of cookies:

  • Essential cookies: Required for the website to function properly. These cannot be disabled.
  • Analytics cookies: Help us understand how visitors interact with our website. We use this information to improve our site.

You can control cookies through your browser settings. However, disabling certain cookies may affect your experience on our website.

Third-Party Services

We may use the following third-party services that process your data:

  • Google Fonts: For typography. Google may collect technical data. See Google's Privacy Policy.
  • Calendly: For booking consultation calls via our booking page. Calendly processes your contact information when you book a call. See Calendly's Privacy Policy.
  • Netlify: Our website is hosted on Netlify. Netlify processes technical and usage data in accordance with their privacy policy. See Netlify's Privacy Policy.
  • EmailJS: We use EmailJS to transmit scorecard submission data to our team. When you submit the scorecard form, your data is processed through EmailJS servers. See EmailJS's Privacy Policy.

We only work with third parties who comply with UK GDPR requirements and have appropriate data protection measures in place.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

  • Contact enquiries: 2 years from last contact, unless you become a client
  • Client data: For the duration of our contract plus 6 years for legal compliance
  • Website analytics: 26 months
  • Scorecard submissions: 12 months from the date of submission

Your Rights Under UK GDPR

You have the following rights regarding your personal data:

  • Right of access: You can request a copy of the personal data we hold about you.
  • Right to rectification: You can request that we correct any inaccurate or incomplete data.
  • Right to erasure: You can request that we delete your personal data in certain circumstances.
  • Right to restrict processing: You can request that we limit how we use your data.
  • Right to data portability: You can request a copy of your data in a structured, machine-readable format.
  • Right to object: You can object to our processing of your data for certain purposes.
  • Rights related to automated decision-making: You have rights related to automated decision-making and profiling.

To exercise any of these rights, please contact us at contact@desqit.com. We will respond to your request within one month.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes encryption, secure hosting, and regular security assessments.

International Transfers

Your data is primarily processed in the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK Information Commissioner's Office.

Children's Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Complaints

If you have concerns about how we handle your personal data, please contact us first at contact@desqit.com. We take all complaints seriously and will work to resolve any issues.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection:

Website: ico.org.uk
Phone: 0303 123 1113

Contact Us

For any questions about this Privacy Policy or our data practices, please contact us:

Email: contact@desqit.com
Website: desqit.com